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DUNHAM HOUSE
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Unique
Country House holiday home,
ideal for re-unions, friends & family.
The house is
privately owned by your hosts Chris & Louise. We have hosted
many thousands of guests since opening in 2006 and have put
together a list of frequently asked questions to help with
your stay.
FREQUENTLY ASKED
QUESTIONS
How are the
bedrooms arranged?
+ Ground floor
single bedroom
+ Ground floor
family room (3 steps) with double and adult bunks
+ First floor
king with basin
+ First floor
double with basin
+ First floor
double with single day bed & en-suite shower room
+ First floor
double & en-suite shower room
+ First floor
double & en-suite toilet
+ First floor
twin (this double and twin have an interconnecting door)
+ 2 cots/
highchairs, but no bedding as every baby is different.
Is the house
suitable for disabled or guests with reduced mobility?
The driveway is
level with 2 steps up to enter the house. There is a ground
floor bedroom which and a ground floor wet room (1 step) with
space for a wheel chair and a shower chair is provided.
Can I bring a
dog?
We welcome up to
4 dogs which are £15 per dog. No other pets can be
accommodated..
Is the garden
enclosed?
The garden is
not fully enclosed. There is a low garden wall / fencing and
a gate at the bottom of the drive. Children & pets should be
supervised at all times.
Is there
parking?
Yes. There is
parking for 4 cars in the drive. There is plenty more
parking on the White Swan car park next door, but please let them
know.
Do you provide a
receipt?
Once you have
booked through our website you will receive a confirmation
email. Within 48hrs you will receive further confirmation
detailing payment methods. We do not issue invoices or
receipts unless specifically requested.
When is the
balance due and will you remind me?
A booking fee of
25% is due at time of booking. The balance is
due 28 days before your holiday starts. We use Charge
Automation to provide a reminder. The software also provides
check-in processes to enable us to meet our legal and
statutory requirements. Occasionally emails go awry, please
look out for our email as it may be re-directed into your
'junk' folder. Please complete the requests
otherwise the process may result in you not receiving all
the information.
What about the
damage deposit?
Yes we require a
£200 damage deposit which is 'virtual'. It blocks the
deposit amount on your payment card which is released so
long as the house is left as found. We expect all breakages
to be reported to us.
What is #bookdirect?
The book direct
movement is in response to the growth and control of the
online travel agents such as Airbnb and aims to give a more
personal service and support to smaller local businesses.
Is there an
advantage in booking direct?
Yes!
We can offer a
personal service, unrivalled local knowledge, the best
prices and early access to the house.
What happens if
I get Coronavirus?
Coronovirus is
now treated like any other illness and is a risk to be
considered when booking. It is recommended that guests take
out insurance to cover this or any other normal risk when
travelling in the UK.
Is bedding
included?
Yes bedding and
towels are included. All we ask is that you strip the beds
before you leave but leave the mattress protectors in place.
What Coronovirus
measures are in place?
We follow 'the
good to go' process from the English Tourist Board. We also
follow the Airbnb Covid protocols. Basically the house is
aired, fully cleaned and sanitised between guests.
Is there more
information about the house and the area?
Prior
to your visit you will receive a link to our digital guest
book. This contains information about the house, all the
appliances, the safety & security information, history,
kitchen inventory, heating and emergency details. In
addition there is loads of information about the area
including suggested walks.
What is included
with Sky?
We have a SkyQ
box in the house that has the basic package. If you require
anything additional this can be provided at additional
charge.
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